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I haven't received my order yet

Shipping can take up to 14 business days, depending on the destination. We appreciate your patience.

Please check your shipping confirmation email to find the tracking link for your package. Keep in mind that updating tracking information can take 24-48 hours.

If you haven't received your order within 14 business days, please follow these steps: 

  1. Check your order confirmation email for any misspellings and make sure we have the correct address. 

  2. Please contact us if you found an error in your address information. Our Consumer Service Team will help you out and contact our courier to locate the issue. 

  3. If the courier lost your package or the package arrives in bad condition, please let us know, and our Consumer Service Team will provide you with different options.

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